Roles and Responsibility:

• Work with product managers, and engineers to produce and maintain world-class documentation, including: User Guides, In platform documentation (tooltips, welcome instructions, etc.), Instructor Led-Training material.
• Support review and approval of project and SDLC documents & deliverables from good documentation practices (GDP) perspective and ensure professional quality documentation.
• Assist in planning, scheduling, and tracking documentation work to meet product release dates and deliverables.
• Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.
• Learn complex concepts and communicate the information in a way that is engaging and understood by users.
• Support creation of training video and short instructions
• Gather feedback on documentation to improve usability.
• Act as an editor to ensure consistency in training documentation across.
• Publish and maintain templates for written documentation produced by others to establish consistency in all documents.

Required Skills Set

• Strong written and verbal communications and experience working with content in multiple mediums.
• Experience working cross-departmentally to communicate the nuts and bolts of a product.
• Strong experience owning an end-to-end documentation creation process.
• Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.
• Experience in using Style Sheets in MS Office
• Solid knowledge and experience of-Word, PowerPoint and other Microsoft Office modules
• Experience working with the following tools preferred: Adobe Captivate, Learning Management Systems,

Experience level: 3-4 Years