Managed Services

Managed Services

RxLogix’ Managed Services primary objective is to take on the “utility” support functions thereby allowing room for valuable client resources to focus on the delivery of additional projects that augments value to the business. RxLogix delivers highly standardized Managed Services solutions to support the RxLogix PV Suite. This structured approach allows for high-quality support services within a pre-defined financial model.

Accelerate your business performance with RxLogix’ vast breadth and depth of PV IT knowledge and expertise. Our team consists of people with deep, expert knowledge of PV applications. Several leading pharma companies are selecting RxLogix Managed services, for smooth PV Systems operations and Regulatory audits.

Key Features

  • Products-Studies Configuration
  • ICSR Reporting Rules Maintenance
  • Partner / Agency onboarding for E2B exchange
  • Best practices based E2B profile management
  • User and Role Administration
  • Dictionary Management
  • Hotfix/Service Pack Management
  • Business Continuity and Disaster Recovery Planning
  • Regulatory Inspection Support
  • Query & Reporting Services

Key Benefits

  • Assigned and dedicated core team
  • All support levels (1, 2 and 3) under one shop
  • Unlimited access to SME pool covering all aspects of PV including Product-Study configuration, E2B exchange, Regulatory aggregate reports, Japan regulations, custom reporting, database queries, interfaces, etc.
  • Several backup resources assigned globally including Japan
  • Team comprising of both business and technology resources
  • RxLogix MS Client portal
  • 1-800 access for 24X7 global live support
  • Email and live phone support comprehensive communication support experience
  • Dashboards and reporting
  • Periodic governance