­­­­­Date: 27^th March 2023

Job Status: Full Time

General Purpose:

Responsible for Day-to-day support on DevOps and Client projects for Infrastructure provisioning / support and application installations for Client project

Essential Duties & Responsibilities

• Must have demonstrated technical excellence & extensive experience with PC hardware and software support environments.
• Experience with Office 365.
• Experience with TCP/IP & LAN based networking support and troubleshooting from a pc support perspective.
• Aiding in installation of other peripherals like printers, scanners, cabling systems like local area network cables, network interface cards, wired switches.
• Provide effective troubleshooting and accurate solutions to advanced hardware and software computing problems for Windows, Mac, and mobile devices.
• Resolves basic and advanced hardware and software questions, problems, and requests in person or remotely.
• Lead technical activities involved in new technology introductions and also technology obsolescence, including operating system, core applications (Office, browser, etc), security tools and other core technologies.
• Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware and mobile devices.
• Responsible for managing the desktop image, upgrades, security patching, and configuration and testing necessary to ensure environment works effectively.
• Prioritizes and guides team in fulfilling service requests involving the provision, configure, and deprovision user computing devices per service requests and in accordance with SLAs, and other activities.

Minimum Requirements

• Overall industry experience of 2+ years
• Collaborates effectively with peer engineers, product engineering and cross functional teams to get the necessary assistance and in delivering timely solutions
• Should be able to independently solve issues
• Should understand Change management and ISM framework such as ITIL
• Knowledge about Networking
• Knowledge about all Operating System and Office 365