Date: 27th March 2023
Job Status: Full Time
Responsible for Day-to-day support on DevOps and Client projects for Infrastructure provisioning / support and application installations for Client project
Essential Duties & Responsibilities
- Must have demonstrated technical excellence & extensive experience with PC hardware and software support environments.
- Experience with Office 365.
- Experience with TCP/IP & LAN based networking support and troubleshooting from a pc support perspective.
- Aiding in installation of other peripherals like printers, scanners, cabling systems like local area network cables, network interface cards, wired switches.
- Provide effective troubleshooting and accurate solutions to advanced hardware and software computing problems for Windows, Mac, and mobile devices.
- Resolves basic and advanced hardware and software questions, problems, and requests in person or remotely.
- Lead technical activities involved in new technology introductions and also technology obsolescence, including operating system, core applications (Office, browser, etc), security tools and other core technologies.
- Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware and mobile devices.
- Responsible for managing the desktop image, upgrades, security patching, and configuration and testing necessary to ensure environment works effectively.
- Prioritizes and guides team in fulfilling service requests involving the provision, configure, and deprovision user computing devices per service requests and in accordance with SLAs, and other activities.
- Overall industry experience of 2+ years
- Collaborates effectively with peer engineers, product engineering and cross functional teams to get the necessary assistance and in delivering timely solutions
- Should be able to independently solve issues
- Should understand Change management and ISM framework such as ITIL
- Knowledge about Networking
- Knowledge about all Operating System and Office 365