Cloud & Cyber Security

Associate Engineer, IT
Noida, India

­­­­­Date: 27th March 2023

Job Status: Full Time

General Purpose:

Responsible for Day-to-day support on DevOps and Client projects for Infrastructure provisioning / support and application installations for Client project

Essential Duties & Responsibilities

  • Must have demonstrated technical excellence & extensive experience with PC hardware and software support environments.
  • Experience with Office 365.
  • Experience with TCP/IP & LAN based networking support and troubleshooting from a pc support perspective.
  • Aiding in installation of other peripherals like printers, scanners, cabling systems like local area network cables, network interface cards, wired switches.
  • Provide effective troubleshooting and accurate solutions to advanced hardware and software computing problems for Windows, Mac, and mobile devices.
  • Resolves basic and advanced hardware and software questions, problems, and requests in person or remotely.
  • Lead technical activities involved in new technology introductions and also technology obsolescence, including operating system, core applications (Office, browser, etc), security tools and other core technologies.
  • Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware and mobile devices.
  • Responsible for managing the desktop image, upgrades, security patching, and configuration and testing necessary to ensure environment works effectively.
  • Prioritizes and guides team in fulfilling service requests involving the provision, configure, and deprovision user computing devices per service requests and in accordance with SLAs, and other activities.

Minimum Requirements

  • Overall industry experience of 2+ years
  • Collaborates effectively with peer engineers, product engineering and cross functional teams to get the necessary assistance and in delivering timely solutions
  • Should be able to independently solve issues
  • Should understand Change management and ISM framework such as ITIL
  • Knowledge about Networking
  • Knowledge about all Operating System and Office 365