VP- Professional Services
Noida, India

­­­­­Date: 27th March 2023

Job Status: Full Time

General Purpose:

Self-motivated, flexible, can-do attitude individuals, combined with excellent leadership skills to extend support and strategize for various strategic function.

Essential Duties & Responsibilities

  • Strategy Office collaborates with All Business Unit Heads/Representatives/Teams in the Organization
  • Ensuring all Functions and teams are completely aligned to the corporate vision & goals for the year and achieve the same.
  • Develops, communicates, executes sustaining corporate strategic initiatives in collaboration with CEO & senior stakeholders.
  • Conducts Monthly Management Data Driven review of each Function against & ensuring the run-rate.
  • Reviews current processes & KPI’s/SLA’s/Metrics both at each Function and Cross Functional levels.
  • Brings about operational efficiency by identifying GAPS/Pain Points, Amend/Formulate processes/Mini projects – pilot, institutionalize & monitor.
  • Gauge revised efficiency in line with Corporate Vision & Goals for the year
  • Supports customers, Sales & Marketing, Client Partner, Product Strategy, Finance
  • Strategic process for Engineering, Professional Services, Managed Services, Customer Support and Quality/ Business Process
  • Optimize Resources across functions- cost conscious teams.
  • Assess/Build CoE for required competence.
  • Customer Escalation Management
  • Prevent
  • Manage
  • RFP response review and finalization with stakeholders
  • Product Portfolio Management against the market needs
  • Strategize Sales- Identify White spaces,
  • GAPS/Pain Points
  • Roadmap for identified Key Focus areas
  • Ensure employee Satisfaction.
  • Ensure success and be accountable for individual product/project
  • Accountable for Quality of the product/project and deliverables
  • Drive Continual improvement programs to bring organization efficiencies – process, tools, skills etc.
  • Represent as appropriate in Inspections and Audits (External and Internal) and drive action plans to closure.
  • Ensure deep dive conduct of RCAs and ensure CAPAs to closure.
  • Ensure a metrics driven organization.

Minimum Requirements

  • tech/ with emphasis on engineering or science or with equivalent practical experience
  • 25+ years of all-round experience in Information Systems with at least 15+ years of leadership experience
  • PV Experience
  • Strong Project & People Management skills
  • Good exposure to software development lifecycle (SDLC)
  • ITIL experience, desirable
  • Excellent verbal and written communication skills
  • Availability to work evening hours.

 Travel Expectations