­­­­­Date: 27^th March 2023

Job Status: Full Time

General Purpose:

Self-motivated, flexible, can-do attitude individuals, combined with excellent leadership skills to extend support and strategize for various strategic function.

Essential Duties & Responsibilities

• Strategy Office collaborates with All Business Unit Heads/Representatives/Teams in the Organization
• Ensuring all Functions and teams are completely aligned to the corporate vision & goals for the year and achieve the same.
• Develops, communicates, executes sustaining corporate strategic initiatives in collaboration with CEO & senior stakeholders.
• Conducts Monthly Management Data Driven review of each Function against & ensuring the run-rate.
• Reviews current processes & KPI’s/SLA’s/Metrics both at each Function and Cross Functional levels.
• Brings about operational efficiency by identifying GAPS/Pain Points, Amend/Formulate processes/Mini projects – pilot, institutionalize & monitor.
• Gauge revised efficiency in line with Corporate Vision & Goals for the year
• Supports customers, Sales & Marketing, Client Partner, Product Strategy, Finance
• Strategic process for Engineering, Professional Services, Managed Services, Customer Support and Quality/ Business Process
• Optimize Resources across functions- cost conscious teams.
• Assess/Build CoE for required competence.
• Customer Escalation Management
• Prevent
• Manage
• RFP response review and finalization with stakeholders
• Product Portfolio Management against the market needs
• Strategize Sales- Identify White spaces,
• GAPS/Pain Points
• Roadmap for identified Key Focus areas
• Ensure employee Satisfaction.
• Ensure success and be accountable for individual product/project
• Accountable for Quality of the product/project and deliverables
• Drive Continual improvement programs to bring organization efficiencies – process, tools, skills etc.
• Represent as appropriate in Inspections and Audits (External and Internal) and drive action plans to closure.
• Ensure deep dive conduct of RCAs and ensure CAPAs to closure.
• Ensure a metrics driven organization.

Minimum Requirements

• tech/ M.tech/MBA with emphasis on engineering or science or with equivalent practical experience
• 25+ years of all-round experience in Information Systems with at least 15+ years of leadership experience
• PV Experience
• Strong Project & People Management skills
• Good exposure to software development lifecycle (SDLC)
• ITIL experience, desirable
• Excellent verbal and written communication skills
• Availability to work evening hours.

 Travel Expectations

25-50%