Managed Services

RxLogix’s Managed Services primary objective is to take on the “utility” support functions thereby allowing room for valuable client resources to focus on the delivery of additional projects that augments value to the business. RxLogix delivers highly standardized Managed Services solutions to support the Argus platform and the RxLogix PV Analytics Suite. This structured approach allows for high-quality support services within a pre-defined financial model.

Accelerate your business performance with RxLogix’s vast breadth and depth of Argus knowledge and expertise. Our team consists of people with deep, expert knowledge of Argus and Argus J. Several leading pharma companies are selecting RxLogix Managed services, for smooth Argus and Argus J operations and Regulatory audits. We have a record of not opening a single Oracle service request since the system is managed by people who built it.

Tangibles and Intangible benefit you get, when you use RxLogix Argus Managed Services

Key Features

  • Product-License-Studies Configuration
  • Global Reporting Rules Configuration
  • Partner / Agency onboarding for E2B exchange
  • Transition from E2B (R2) to E2B (R3)
  • Best practices based E2B profile modification for FDA, EMA, MHRA, BfArM, PMDA and other Regulatory Agencies and partners
  • User and Role Administration
  • Dictionary Management
  • Issue Management
    • Support Levels 1, 2 and 3
    • Level 1 - Help Desk Telephone Support
    • Level 2 - Technician Level
    • Level 3 - SME Level
  • Hotfix/Service Pack Management
  • Business Continuity and Disaster Recovery Planning
  • Regulatory Inspection Support
  • Query & Reporting Services
  • Environment Management
  • Disaster Recovery Management
    • Fully defined DRP’s for backups
    • Business continuity plans
 

Key Benefits

  • Assigned and dedicated core team
  • All support levels (1, 2 and 3) under one shop
  • Unlimited access to SME pool covering all aspects of PV including PLS configuration, E2B exchange, Regulatory aggregate reports, Argus Japan, custom reporting, database queries, interfaces etc.
  • Several backup resources assigned globally including Japan
  • Team comprising of both business and technology resources
  • RxLogix MS Client portal
  • 1-800 access for 24X7 global live support
  • Email and live phone support
  • Comprehensive communication
  • Dashboards and reporting
  • Periodic governance
  • Multi-level management engagement
    • Engagement Manager
    • Project Manager
    • Technical Lead
    • SME
    • Technicians
  • Years of Regulatory inspection support experience