Cloud & Cyber Security

Database Administration & Support Analyst
Noida, India
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­­Date: 8th April 2022

Location: Noida, India

Job Status: Full Time

General Purpose:

Our operations are growing, and we are looking for professionals who shall provide critical and no-critical support to our customer on the products hosted in Cloud or On-prem environment. The ideal candidate shall exhibit high quality technical, customer orientation, communication, escalation management and inter-personal skills. A successful candidate will help shape our customer support experience.

Essential Duties & Responsibilities

  • To work and collaborate with peer teams for issue resolution – bug fixes, system restoration, change management etc.
  • Provide installation and configuration support
  • Solve issues and keep track of customer SLA
  • Troubleshooting complex issues in product/platform
  • Escalate issue within stipulated time
  • Should be flexible to work in different time zones while dealing with complex issues
  • Should advise customer for right kind of approach while addressing issues or applying changes
  • Should mentor the team about technical and process related aspects
  • Maintain compliance of deployed solutions/applications

Minimum Requirements

  • Overall industry experience of 4+ years
  • Should have Knowledge of databases – writing & running DB scripts written in PL SQL
  • Should possess good knowledge of middleware technologies and hands on experience on major technologies (WebLogic, Tomcat, WebSphere, JBoss etc.)
  • Understanding of IT solutions/products in pharmaceutical industry especially about pharmacovigilance
  • Collaborates effectively with peer engineers, product engineering and cross functional teams to get the necessary assistance on deployments and in delivering timely solutions to customers
  • Should be able to independently solve customer issues
  • Ability to document/create IQs and being extremely thorough about it
  • Good verbal and written communication skills
  • Ability to execute IQs and again being thorough about it. Follow the Good Test Execution practices consistently
  • Ability to perform DB monitoring tasks. Performance Tuning skills are not expected.
  • Understanding of ETLs and how they work
  • Well versed with DB export, import, creation of Oracle DB instances, and other DB administration tasks
  • Should understand Change management and ISM framework such as ITIL

Additional Qualifications

  • Organized and methodical
  • Understanding and experience of working with cloud-based deployments
  • Understanding and experience of RDBMS such as Oracle, SQL, Azure SQL, AWS RDS
  • Understanding of DevOps and automation methodology
  • Experience in maintaining GxP regulated environments
  • Good understanding of CFR 21 Part 11
  • Should be flexible to work in 24*7 support environment

Travel Expectations

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